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ORDERS- Orders may be placed with your sales
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SHIPMENT INFORMATION- XARA will help the
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representative, mailed directly to XARA, emailed,
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dealer in tracing lost shipments by furnishing
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faxed or called in. All orders mailed to Xara should
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him with shipment information and all
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be on our order forms or on a standard purchase
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documents involving shipments. XARA must
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order form.
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be notified of any discrepancies within 5
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days after receipt of goods.
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Dealers may use their own purchase order forms,
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however, they will not supersede XARA's published
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Requests for proof of delivery or tracing must
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policies. Any discrepancies in shipping dates, sizes,
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be made with in 30 days of original shipment.
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models, quantities, should be reported to Xara's
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dealers should be careful about signing
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Customer Support within 5 days of receiving.
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delivery receipts. All damaged boxes or
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shortages should be noted upon receipt.
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DEALERS AS RETAILER- All XARA products are
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shipped with the understanding that all purchases
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Xara reserves the right to ship from two weeks
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are for retail sale or the dealer's use and not for
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earlier to one week later than the date
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wholesale distribution. Retail dealers engaging in
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specified. If this should create a problem, you
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unauthorized wholesale distribution are subject to
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must notify Support Services as quickly as
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account termination.
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possible.
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CREDIT- All orders accepted are subject to final
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DEALER RETURNS- All requests to return
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approval for shipment by the Credit Department.
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merchandise must be submitted to Customer
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Xara requires all accounts to be current and not
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Support in California within 60 days of purchase.
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past due before an order can be processed.
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No returns will be accepted with out a Return
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Authorization.
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PAYMENTS- Dealers are expected to pay by
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invoice. Ensure that checks are mailed on time to
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Please inspect your merchandise before
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earn cash program discounts.
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printing. We cannot accept returns on
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decorated items under any circumstances.
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LATE PAYMENTS- A service charge of 1 1/2 % will
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Returns due to customer error will be subject
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be applied on any past due balance. Minimum
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to a restocking fee based on the quantity of the
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finance charge of $.50. Accounts over 60 days past
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products. The dealer should make sure
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due will be placed for collection at the customers
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merchandise is returned in the same
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expense. The customer will be responsible for the
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condition as it was received.
CLEARENCE WEBSITE PURCHASES:
Closeout Items will ship within two business days of the order being placed.
All sales on closeout items are final. No Returns or Exchanges.
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cost of merchandise plus all collection and legal
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fees as well as interest on the balance.
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LIMITED WARRANTY- Most XARA products
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carry a limited warranty for defect in material or
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MONTHLY STATEMENTS- Each account will be
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workmanship for 1 year from date of sale. (See
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sent a statement every month. This statement will
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specifics of warranty card or request
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list the items (debit or credits) that are open as of
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information.)
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that date. The items may not necessarily be due for
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payment since the statement is "open item" and lists
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PRICE- Orders accepted are subject to the
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all items received in XARA's Accounting Department
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following: In the event of a change of seller's
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as of the closing date of the statement. The dealer
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price, the unfilled portion of orders accepted
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should use the statement to confirm his own records.
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hereunder will be shipped at the price in
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Any discrepancies should be reported to the Credit
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effect at the time of delivery. Prices are
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Department.
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subject to change without notice. Prices are
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FOB - XARA WAREHOUSE.
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EXCHANGE OF CREDIT INFORMATION- As part
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of the normal business practice, the XARA Credit
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CONFIDENTIALITY- XARA dealers will agree, that
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Department does contact other vendors to both give
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they do not duplicate the XARA styles or fabrics in
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and receive credit information on customers.
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whole or part. Any dealer duplicating XARA items
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will forgo the right to distribute any part of XARA's
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products and be open to litigation.
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XARA SOCCER
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26832 Vista Terrace Dr. Lake Forest, CA 92630 (800) 444-9272 FAX (800)291-9303
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